1. How to Use This Site
2. How to Reach Customer Service
3. Return Policy
Send Customer Service an E-Mail
Use the blue department listings on the left side to browse by department or search for your items using the search box at the top of the page. Click on the "buy it" button to add an item to your shopping basket. When you are done shopping, use the "shopping basket" button at the top of the page to review your selections and go to the check out page. Pay for your purchase with a credit card and you will be notified when we have shipped your items.
If you don't see what you are looking for email or call us.We only have a small sampling of what we carry on the site but we are adding things all the time.
We buy most items in large quantities. If you need a large quantity of an item please call or email and we can quote you a price.
You may email us:
or write to:
Land's End Gift Shop
PO BOX 14
1. If you are unhappy with your order, please send back the intact items within 7 days and we will issue a refund for the returned items. Refund does not include original or return shipping charges. For returned items, due to your choice, there is a 15% restocking fee
2.Breakage - If any of your items are damaged in transit, save the original packing and call us immediately. We will have the damaged items picked up and have replacements shipped to you.
3.Out of stock Items - If the item you are ordering is out of stock and we cannot ship it for several weeks; we will contact you to see if you still want it. We provide free shipping on items that are backordered over 4 weeks.